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CATEGORY ARCHIVES


MANAGEMENT TIPS

Thank you for your vulnerability and letting us in your intimate space.


As I grow older and life teaches me, I have learned that the experiences I have on relationally intimate ground are the experiences that impact my life the most.

I have a fresh 7 week old baby girl at home. Lydia has been a gem. As the third child in our family, my wife and I have had less stress and more joy throughout the whole process of raising her thus far. It has been an abundant season of reflection, working through adversity, and constant focus on being the team we need to be to surround Lydia with love. As I rocked Lydia back to sleep this morning, before the birds were awake, I had such peace and joy in my heart. When reflecting in gratitude, on this joy and peace, it became clear that, in my life, the areas I had grown the most were in the new births of my children, the death and dying process of those that I loved and the times when vulnerability of others or myself led to greater self-awareness.

Birth and death are obviously intimate space. These two life realities cause one to ask a lot of questions that will define belief and drive behavior. Beyond these, I am grateful for those intimate opportunities to do life with others. Among these intimate grounds are the many people who have opened up their life story as we walk with them through the process of selecting a better career path. Navigating through the process of career transition is very uncomfortable to most. It requires deep reflection, intentionality and a process. Through a time tested process, we have the privilege to watch the progression towards greater career fit awareness. This is a true blessing for us!

The career seeking process also carries many emotions, especially when the individual has already left a role or been let go. It is said that the most common grieving takes place during death, divorce or loss of job. We get to experience this often in our workplace and do not take for granted the feelings of grieving needed when job loss occurs. It is not rare that an individual will try to sweep the feelings of job loss under the rug and move on.  It is those sweet moments and sweet people that allow us to speak into their lives by ask probing questions that will lead them to greater self-awareness and the vulnerability that follows that is mutually impactful.

Brene Brown is a leader in the space of research and conclusion regarding vulnerability. She concludes that vulnerability takes courage. There is no doubt. We see this every day and are the benefactors of many career seekers courage to open up and better themselves. Doing so benefits our lives more than you can imagine. Thank you for serving us through your courage, truth and trust. This intimate ground is not taken for granted and has forever changed who we are!

Neon Night ClubChicago, IL


Interview Best Practices: First impressions to hiring GREAT talentFirst Impressions – are you interviewing with a GREAT employer

I have focused most of the thoughts in this blog on interview best practices for job seekers and advice to get offers of employment, but I also want to encourage and develop employers to better understand how they can recruit, hire and retain top talent. Truth be told, there is not a surplus of GREAT manager candidates in our industry and we are starting to see separation from those GREAT employers who are intentional about selecting GREAT managers and those that will settle for the GOOD managers. The outcomes for the employers who can find, recruit , hire and retain those GREAT managers is obvious. These employers are becoming the leaders in the industry while others are just sustaining.

While working with many employers, one development opportunity that we see as integral for the recruitment of GREAT Managers is developing interview best practices. One interview best practice for employers is to be intentional about creating a great first impression for candidates. It is said that a hiring decision is usually made in the first 5 minutes of an interview and I believe the same goes for top talent decided if an employer is GREAT. If a hiring manager is able to well develop rapport within the first part of the interview process, the candidate is much more likely to want to work for that employer. The GREAT employers we work with get this and go to great lengths to ensure their professionalism, courtesy and communication is impeccable from the start. We are in the people business and those employers that understand how to treat people to make them really love their brand are gaining a great competitive advantage, maximizing the opportunity to make GREAT hires and increase profitability through best leveraging their human capital. KUDOS to our clients for being GREAT employers!

If you are an employer, a hiring manager or aspire to be one, please chime in and let us know how you set the stage to recruit and hire GREAT talent. We want to all learn from each other’s interview best practices to redefine and develop on how to best handle hiring trends.


The Millennials are Coming! And We’re Hiring Them!

The Millennials are Coming | Hiring & Retention | AGI Hospitality RecruitingI recently came upon a very interesting infographic about the mindset of today’s Millennials whose job-hopping choices impact restaurant profitability. I was intrigued by the statistics within the information, because years ago, I wrote my Master’s thesis on the topic of managing generational differences in a diverse workforce. As I reflect back on all of the knowledge I gained on that topic, it still sparks a big curiosity in me since I interview so many Millennials and prepare them to meet with our great restaurant employers nationwide. My hyper-awareness of this specific demographic is so second-nature to me because of my knowledge and experiences working this particular age group. Now that the Millennials are coming, we need to spend some time to better understand tehm so we can include them into the diverse restaurant workforces of today.  We will be hiring Millennials, retaining them as employees, and motivating them to advance in their career path; so it should become a bigger priority to get to know this generation.

Millennials are made up of those born from roughly 1980 to 2000. This generation makes up a large majority of restaurant workers (about 75%), so managers and employers need to be attune to behavior and motivational factors among this generation in order to maximize profit through employee retention. It seems Millennials are one of the toughest generations to truly adapt management strategies. So how do we tackle this opportunity?

Because of the era they have grown up in, Millennials tend to have distinct personality traits. In order to fully embrace these differences, managers and employers must adjust their attentions to wanting to learn more about the habits and expectations of this particular group of people who endorse the company’s brand. With the familiar, yet unfair, stereotypes that Millennials find themselves battling, I’m very interested in learning about what techniques hiring managers are using to ensure that stereotypical barriers are not getting in the way of finding those best-fit restaurant staff members.

For instance, it’s amazing to contemplate the fact that Millennials are the first generation to have been raised in an era of such advanced technological breakthroughs that impact daily life at an astronomical level! Never before has any generation been continually exposed to high-tech gadgets that provide instantaneous results! Microwaves, computers, cell phones, satellites, and ATM’s seem to have always been so commonplace in the life of a Millennial, that without just one of these things, the disruptions that would be experienced would be – well, AWFUL! Of course, we must admit that not every single Millennial has grown up with every bit of technology I’ve mentioned; but chances are very high that the majority of this age group knows about every one of these things that I’ve mentioned.

Let’s learn together through best practices!  So, Managers — How are you addressing your Millennial employees’ generational differences to ensure productivity and retention?

TAGS: Career Advice, Career Path, hiring manager, job seeker, Restaurant Manager


For a Happier Career Transition, Hire a Hugger!

Last week, I had a conversation with a candidate who was very honest with me about his frustrations regarding his career search.  He said very bluntly, “You recruiters – there are a lot of you, and most are not very good or respectful.”  I was initially surprised by his assertion, but then I found myself in a much more compassionate place with his frustration because I actually agree with him!

The fact is, most recruiters are so task-driven, they fail to remember that they are dealing with people who are trying to make one of the most important decisions in their lives!  Changing jobs is very stressful, and this stress can be compounded when a job seeker has to work with disrespectful recruiters who don’t follow-up with them or give false expectations of how they will help.

When I first started my career in the recruiting business, I had an energized, full-fledged, sincere desire to help everyone.  And I mean Every One!  I wanted to get everyone I talked with a new job that would increase their family’s livelihood.  While my personal motives have not changed, I am now more realistic by understanding that I can’t find everyone a new job all of the time —  especially because the job needs to be the best-fit for them and for the employer.  Our core responsibility is to find the right Happier Career Transition, Hire a Hugger | AGI Hospitality Recruiting candidates for the jobs we have to fill; otherwise, we would not be a valuable service to either our clients or the job seekers who depend upon us to help them find a better career.

For this reason, we know that our communications with each job seeker must be honest, respectful, and transparent so accurate expectations can be clear.  For example, if we can find you a new job, then great — let’s do it!  But more importantly, if we can’t find you a new job, it is best for everyone to be very truthful and recognize that a best-fit career match will not happen right now.  It’s very possible that we could help you in the near future with another opportunity that will be better suited for you; and if that’s the case, we would certainly want to reconnect.  This direct and truthful communication is imperative to ensure we are avoiding any misconceptions that would mislead a job seeker.  The job seeker understands that we are not leaving them hanging and waiting unnecessarily for immediate results.  It boils down to respecting each person’s specific and unique career goals.

Early on in my career as a recruiter, I was haunted by the way my profession had been labeled as a “head- hunter.”  After all, it’s not an appealing image, and it still strikes me as a negative term that does not sum up the spirit of what we do.  I have never hunted a head in my life, and I know for a certainty that I never will!  Hunting implies tactical maneuvers such as stealth tracking, hidden trappings, sly approaches, and deadly decoys.  Frankly, I think this term was probably created by job seekers who found themselves working with recruiters who made them feel tracked and trapped.  Recruiters who lack respect for a job seeker’s career health and well-being will definitely give the impression of being hunters.   My solution to this unfortunate labeling is to put forth a bigger effort to reflect the integrity of how we do business, as well as demonstrate our great respect for every individual we serve.  Regardless of whether or not we can help everyone find a new career, I consider myself, and all of the recruiters at AGI, to be Head-Huggers!  That’s the real nature of what we do as qualified professionals within the hospitality industry!  We embrace each job seeker with genuine hopes to help!  Our tactics include honesty, respect, and mentorship.

If you are a recruiter reading my conviction, please be encouraged!  You already know that success as a recruiter is about managing your time and tasks.  But what you need to remember is this; the best way to perform every part of your job is to have a deeper respect for each job seeker who comes to you for help.  Be truthful and forward so your candidates will have the correct and realistic expectations.  If we all work harder to accomplish this each and every time, we can change the perception of our industry! Working together as a whole, we can abandon the negative connotations of head-hunter forever.

If you are a job seeker, we ask that you hold us to this value.  Anything less than hospitable is unacceptable to me.  If, at any point, you believe that a recruiter here at AGI isn’t warmly welcoming you or respecting you, please contact me directly at john@agimangement.com .  Your concerns will remain confidential.

We wholeheartedly view our work as a ministry, and we feel called to help others through their career transition.  We hope we can consistently portray this belief and be a positive role within the marketplace.

TAGS: Career Advice, Career Path, Customer Needs, Customer Service, job seeker


It’s Not Just Job Tenure, But Progress

Let’s jump right away to the tough question: Can you explain to the Restaurant Hiring Manager how it was that you worked at the same place for more than eight years, and yet, you never received a promotion or further training to advance during that time period?  If you’re tongue-tied, then keep reading!  Being unprepared with your explanation probably won’t turn out well for you.  To help you think this through, we’ll talk about why it matters to hiring managers in the first place.  After all, shouldn’t good job tenure speak for itself?  Isn’t that the big goal anyway – to stay at one job for a very long time because it shows steadiness? That sounds reasonable; but the issue of stagnation arises, and you must explain it during the job interview.

Because there is a big difference between management responsibilities and those that are performed by basic staff, we want to focus on the management Make Progress | Move Forward | AGI Hospitality Recruiting side of things in this particular article.  We want to bring home the point that if you want a management-type position, you have to show that you have grown and can continue to grow in your skill sets and knowledge.

Some simple math can shed some light on how important professional and personal growth is when observed from the 10,000-foot level:  Each day has 24 hours.  We usually divide the average day into three eight-hour segments, such as 1) working hours, 2) sleeping hours, and 3) everything-else hours.  This means that we spend around one-third of our healthy adult lives on the job, one-third is for sleeping, and one-third is spent cramming in everything outside of the first two-thirds.  Shocking, isn’t it?  We know that this is a general assumption, and sometimes the 3-way split isn’t always so nice and tidy.  But on the whole, we can agree that, yes, one-third of our life is spent doing something to provide for ourselves and our families. 

Even when you have had great tenure at a job (or several jobs), but there is very little evidence that you grew professionally or personally, there will probably be fewer checkmarks for you in the “yes” column than your job competitors who can show that they are capable of such growth.  For example, someone could have an employment history of working each job on-average for around five years; what may first appear as job hopping, a second look could reveal that each new job opportunity was a “step-up” in experience, responsibilities, or job title.  When the long-tenure-no-growth applicant is placed alongside the short-tenure-plus-growth applicant, who do you think generally gets selected?  The answer is the short-tenure-plus-growth job candidate.  This strategy makes sense because management positions require leadership, and a leader thrives on continual growth experiences.  It’s a character trait that can withstand stressful demands of push-pull stretches that is a part of every business and industry.  From big business to small business, a history of professional and personal growth always shines brighter like a well-polished coin.  Polishing only happens with effort, and that’s why it makes a measurable difference.    

When hiring managers want management-ready people for the positions, they need to be convinced that the abilities and experiences are already present.  A manager-in-training position is very different.  However, management-ready means that hitting the ground running is expected.  Those who give the impression that they will only hit the ground with a thud and break some bones in the process will not be seriously considered.  Especially in the restaurant industry where customers and agency standards must be satisfied, you better not even go into the kitchen if you can’t stand the heat (famous saying said slightly different)! 

It’s interesting when you think about heat and how it has the power to change everything.  It changes a glob of flour, water, yeast, and salt into bread.  It can bend an iron rod.  It separates gold from solid rock.  It even changes ordinary people into extraordinary leaders!  Restaurant Managers need to have had a little heat applied in their life as evidence that they can take the heat in the kitchen!

What can be done if the organization you are with doesn’t provide some “heat” for hot opportunities for growth?  The solution is for you to find ways to grow yourself.  It’s really up to you anyway.  You are the real master of your life’s path.  You know yourself best; so once you identify the direction you want to go, then go grow!  Many people find a way to get education (degree or certificate), and some even find ways to volunteer to gain the experiences they want.  For ideas on how to gain some volunteer experiences that will enhance your career, you can read this article from Forbes. For those who specifically want to gain certification for their restaurant management career, we’ve included this link to some information that should be helpful.  Once you decide what to do, just begin to do it.  The ways will open for you after those first few steps.  Avoid becoming stagnant unless you want to attract mosquitoes.  Move to make progress.     

We think Socrates said something pretty profound centuries ago that still has great significance today.  He said, “Let him who would move the world first move himself.” 

Want to read more career advice?  We’ve written other articles like this one regarding finding your “happy” elsewhere.  If you know others who would find these readings helpful, please share it with them.  We are happy to help!

TAGS: Career Advice, Career Path, hiring manager


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